Refund policy

Last Updated: September 23, 2026

At Homlyo, we want our customers to have a clear and straightforward return experience. If you are not satisfied with your purchase, eligible items may be returned within 30 calendar days from the date of delivery.

Return Window

Customers may request a return within 30 calendar days after the order has been delivered.

To be eligible for a return, the item should be in its original condition, unused, and suitable for resale. Where applicable, the item should include its original packaging, tags, accessories, and other materials provided with the order.

Returns that do not meet these conditions may be refused or may be subject to an adjustment to the refund amount.

Eligible Returns

We accept returns for eligible products, including general reasons such as:

Changed your mind
Ordered the wrong item
No longer need the product
Product does not meet your expectations

Defective, damaged, or incorrect items may also be eligible for return. Please contact us as soon as possible after delivery so that we can review the issue and provide appropriate assistance.

Non-Returnable Items

Certain products may not be eligible for return when they are clearly identified as non-returnable on the product page or at checkout.

Items that have been used, damaged after delivery, altered, or returned without required components or packaging may not qualify for a full refund.

How to Request a Return

Before sending an item back, please contact our customer service team and provide:

Order number
Name used when placing the order
Email address associated with the order
Reason for the return
Photos or other information when the item is damaged, defective, or incorrect

We will provide return instructions after reviewing your request.

Please do not send a return to the shipping address on your order unless our customer service team has provided return instructions.

Return Method

Eligible returns are accepted by mail.

Customers are responsible for securely packaging returned items to help prevent damage during transportation.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or other customer-preference reasons, the customer is responsible for the return shipping cost.

For items that arrive damaged, defective, or incorrect due to an error on our part, please contact us before returning the item. We will review the situation and provide appropriate return instructions.

Refunds

Once we receive and inspect the returned item, we will determine whether the return meets the requirements of this policy.

Approved refunds will be issued to the original payment method used to place the order.

Please allow approximately 5–7 business days after the return has been received and approved for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Restocking Fees

We do not charge a standard restocking fee for eligible returns.

However, if an item is returned in a condition that does not meet the requirements of this policy, the refund may be adjusted or the return may be refused.

Exchanges

If you would like to exchange an item, please contact our customer service team. Depending on product availability and the circumstances of the request, we may provide exchange instructions or process the return and refund so that a new order can be placed.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order information and supporting photos.

We will review the issue and work with you to determine the appropriate resolution.

Important Return Policy Information

This return policy applies to eligible purchases made through our online store in the United States.

The 30-day return period begins on the date the order is delivered. Our return policy is intended to provide customers with clear information about the return window, eligible products, return method, return shipping costs, and refund process.

The return information displayed on our website should remain consistent with the return policy configured in Google Merchant Center.